Do you guys use log analysis software that shows incomplete downloads? I do, and the number of downloads that are incomplete is STAGGERING. For example, yesterday....

2500 people attempted to download my new game, "Best Friends"

Of that 2500, a whopping 1200 were incomplete. Do you guys get the same terrible ratio?

-Mike

Could be because of the file size. Oh and btw your auto-start download code isn't working in Mozilla.

Are you sure they are incomplete downloads, and not partial downloads? Is the HTTP result code 206? If so, that means "partial download successful". This is what happens when people use programs like "Download Accellerator". Do you have the UserAgent logged? Is it IE or Netscape/Mozilla, or is it something else? The most popular one in my log file is "DA #.#" (#.# is 4.0, 5.0, or 5.3). I also have quite a few "GetRight/4.5" entries.

This can also happen when using resumable downloads (continue the download after the connection gets broken part way through). This can be done by the browser itself or by programs like GoZilla.

Mike, I get the roughly the same ratio, for an 8MB demo. Don't have any answers though. :)

I think Kronos is on the right track. Lots of people use DA and Getright and so on. I expect what you're seeing is a lot of split downloads.

I concur with LordKronos' partial download theory. I have tracked IP addresses of downloads giving a 206 code, and find that within a few hours, the same IP, or one in the same zone, comes back and finishes the download.

But I also think there will be a lot of people who start a download, see the "Time Remaining: 10 minutes" sign, and think "nah, I can't be bothered".

Of course, they will then use those precious 10 minutes that they just can't spare, to sit around watching TV... ;)